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| Frequently Asked Questions |
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Q: When will your store officially close?
A : We have thousands of DVDs that we must liquidate. When all of our DVDs are liquidated our store will close. It may be in one week, or it may be one month. In order to facilliate a speedy liquidation, there will be a minimum order of 10 DVDs - NO EXCEPTIONS. The only available DVD inventory we have remaining is what is shown on our website. If it is not shown on the website, we are sold out!
Q: What is your return policy?
A : This is a liquidation and all DVDs are sold "As Is." All Sales are Final. No Refunds, No Returns, No Exchanges, No Replacements. Since we are liquidating our inventory, you acknowledge and agree that this is a liquidation sale, and as such there are absolutely no refunds, no returns, no exchanges, no replacements.
Q: Can I add additional DVD titles to my existing order?
A : No. We do NOT have the ability to make any changes to existing orders. Please make sure you have ALL the edited DVDs you want in your shopping cart before checkout!
Q: Do I have to own the original DVD?
A : No. Because this is a liquidation, you may order anything we currently have left in stock. Every DVD must go! Hurry, because this will be your last chance to have clean edited movies in your home!
Q : How long is processing and shipping?
A : Estimated Delivery is 3-4 weeks. We do not ship internationally; we do not ship to military locations (APO / FPO). Family Edited DVDs makes no guarantee on a specific date of delivery. Family Edited DVDs shall not be liable or deemed to be responsible for any delay, damage, or lost of any packages through postal service since this is beyond our reasonable control.
Q : What standards are used when editing DVDs?
A : Regardless of the movie's rating by the MPAA, Family Edited DVDs removes nudity and sexual content, vulgarity and profanities (including the Lord's name in vain), as well as excessive violence and gore. We aim to make the archival backups family-friendly so that do not contain offensive content. We only use the widescreen format to keep the true aspect ratio of the original movie. IMPORTANT: Although edited for content, Edited DVDs may contain subject matter inappropriate for some viewers. Please use discretion.
Q : Do you ever miss a swear word?
A : We use both closed captions and subtitles to verify language and remove 99% of vulgar language. Due to the amount of content and profanity in some movies and the volume and intensity of a scene, some words may be missed. Family Edited Movies makes no guarantee that every instance of objectionable content wil be edited out of every original movie.
Q : Will the edited DVDs offer the same features as the original?
A : While our edited DVDs offer superior picture quality, we do not provide a service to edit the "extra" features that are included on the original DVD. The edited archival backup only includes the edited version of the featured movie.
Q : Will the backup edited DVDs play in my DVD player?
A : Most new DVD players are capable of playing movies recordable media. The edited video backup is burned onto a DVD-R, which is playable on most stand-alone DVD players that are DVD-R compatible. The edited archival backup is region-free and can be played on DVD players manufactured in any country. Some DVD players have a hard time reading the DVDs. This is rare and usually only happens with older DVD players. There are certain known compatibility issues with DVD-writable media and select DVD players. If your DVD Player is not DVD-R compatible, you may experience problems playing the edited DVDs such as skipping, freezing, picture distortion, or other glitches. We do not guarantee that the edited DVDs will play in all DVD players. If you are still not sure about your DVD player's performance, please consult your DVD owner's manual or contact the manufacturer.
Q : Do you provide backup edited movies for Blu-Ray or High Definition DVDs?
A : We currently do not provide edits for Blu-Ray or High Definition DVDs at this time.
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